Help Center

Popular Questions
How do I return an item?
Simply fill out our quick and easy returns form on the delivery note included in your parcel, wrap up your unworn items with the original tags and packaging, and return within 28 days of receipt for a full refund or exchange.
How do I track my order?
When your order leaves Boux Avenue, you will receive an email or a text message with your order tracking number so you can keep track of your order. However, we will keep you updated on where your parcel is.
How do I care for my Hotzy Swimwear
are made with the highest quality fabrics and delicate crochet details. To keep your Frankies Bikinis in tip top shape please follow our care instructions.
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General
How do I get in touch?
Our friendly customer service team would love to hear from you, so please do get in touch. Ways of contacting us can be found on our Contact Us page
How do I care for my Hotzy Swimwear
are made with the highest quality fabrics and delicate crochet details. To keep your Frankies Bikinis in tip top shape please follow our care instructions.
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Accounts
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Orders
How can I cancel my order?
You can cancel your order up to 1 hour after placing it by contacting
I have received an incorrect item
Oops, our mistake. We are really sorry you haven't received the right item, we promise to sort this out as soon as possible.
Can I exchange an item?
es! Exchanges can be made through our return portal
How soon will I get my refund?
an expect to get a full refund to your original form of payment within 5-10 days of delivery
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Delivery & returns
How do I return an item?
Simply fill out our quick and easy returns form on the delivery note included in your parcel, wrap up your unworn items with the original tags and packaging, and return within 28 days of receipt for a full refund or exchange.
How do I track my order?
When your order leaves Boux Avenue, you will receive an email or a text message with your order tracking number so you can keep track of your order. However, we will keep you updated on where your parcel is.
What shipping company do you use?
DPD to deliver your DPD to deliver your
I have received an incorrect item
Oops, our mistake. We are really sorry you haven't received the right item, we promise to sort this out as soon as possible.
How long will it take for my order to arrive?
Depending on the service you select, your order can take as little as 1 business day and no longer than 9 business days.
What is our return policy?
We accept unworn bikinis and clothing bought from frankiesbikinis.com in new condition with tags and liners attached w
Can I exchange an item?
es! Exchanges can be made through our return portal
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Payments and Gift Cards
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Hotzy® is a registered and protected international trademark. EU number is 018156955, US number 6099948. It was founded in 2020 and is a trending and fast-growing clothes company. The content of this site is copyright-protected and is the property of Hotzy.