Delivery & returns

How do I return an item?
Simply fill out our quick and easy returns form on the delivery note included in your parcel, wrap up your unworn items with the original tags and packaging, and return within 28 days of receipt for a full refund or exchange.
How do I track my order?
When your order leaves Boux Avenue, you will receive an email or a text message with your order tracking number so you can keep track of your order. However, we will keep you updated on where your parcel is.
What shipping company do you use?
DPD to deliver your DPD to deliver your
I have received an incorrect item
Oops, our mistake. We are really sorry you haven't received the right item, we promise to sort this out as soon as possible.
How long will it take for my order to arrive?
Depending on the service you select, your order can take as little as 1 business day and no longer than 9 business days.
What is our return policy?
We accept unworn bikinis and clothing bought from in new condition with tags and liners attached w
Can I exchange an item?
es! Exchanges can be made through our return portal
Did you find what you were looking for?
Shipping Worldwide Omniva, DHL, UPS
15 Days Return For faulty goods
Made in Europe (EU) Latvian manufacturer
Express Delivery 24/7 Online store
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Hotzy® is a registered and protected international trademark. EU number is 018156955, US number 6099948. It was founded in 2020 and is a trending and fast-growing clothes company. The content of this site is copyright-protected and is the property of Hotzy.