Return and Refund Policy

Last updated: December 20, 2021

Thank you for shopping at hotzy® Swimwear. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hotzy SIA, J. Dikmana 4-29, Riga, LV-1013.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to hotzy Swimwear, accessible from www.hotzy.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: returns@hotzy.com

  • By visiting this page on our website: Return Form

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • The Goods are in brand new condition, unused/unworn, unwashed, come with all original tags.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The following items cannot be returned or exchanged: lingerie, swimwear, beauty items, Masks and protective equipment or discounted items.
  • Items with non-returnable marks and free gifts cannot be returned.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

J.Dikmana 4-29, Riga, Latvia, LV1013

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Duties and taxes

Please note that import taxes are non-refundable.

Exchanges & 30 Day Returns Warranty

If you have received a defective or damaged item, the wrong size or the wrong product, please contact us within 30 days of receiving the item. After returning the product to the address provided, we will send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.

We will charge shipping cost If the product exchanged due to wrong size. All shipping fees to return the item, and the original shipping fees, are non-refundable.

  • All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form.

Refunds time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution. After this time, the refund time-frame is as below:

  • Paypal account refunds: Up to 48 hours
  • Credit card refunds: Between 7-14 business days
  • Wire Transfer: Between 2-5 business days

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: returns@hotzy.com

  • By visiting this page on our website: Return Form

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